1. What kind of products do you sell?

We specialize in high-quality sexual wellness products, including condoms, lubricants, delay sprays, adult toys, menstrual hygiene items, and other intimate health solutions. All products are 100% genuine and sourced from trusted manufacturers.

2. Is your packaging discreet?

Absolutely! We value your privacy. All orders are shipped in plain, unmarked packaging with no branding or product details mentioned on the outside.

3. Will anyone know what I ordered?

No. Your order and purchase details are completely confidential. Billing statements and delivery packages will never disclose the product type.

4. Are your products safe to use?

Yes. We only sell certified, safe-to-use products from reputable brands. Please check individual product descriptions for ingredients, instructions, and safety information.

5. Do you deliver all over India?

Yes, we deliver across India, including metro cities, towns, and remote areas. Delivery timelines may vary based on your location.

6. How long does delivery take?

Orders are usually processed within 24 to 48 hours and delivered within 2–7 business days, depending on your location.
Air Delivery time – 2-5 Days.
Surface Delivery time – 4-7 Days

It depends on the area/location and which courier services are there.

How can I track my order?

Once your order has been shipped, you will receive notifications to your email, SMS, and WhatsApp from the courier and our side. You will get a tracking link .

You will get 4 notifications via Whatsapp and SMS
Shipped
Out For Delivery
Delivered
Undelivered

You will get 6 notifications via Email
Pickup Completed
In Transit
At Delivery Center
Out For Delivery
Delivered
Undelivered
All notifications will be sent by the courier end. Not from our end.

7. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact us over WhatsApp (8337080789) as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

8. Can I change my Mobile Number after placing an order?

If you need to change your Mobile Number after placing an order, please contact us over WhatsApp (8337080789) as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

NOTE- Mobile Number is very vital for Delivery the order. An OTP sent to your Mobile Number. Without OTP Carrier guy would not deliver the shipment.

9. Do you have any Special or urgent delivery services?

NO, we have no special or urgent delivery services. 
For Air Delivery time – 2-5 Days.
For Surface Delivery time – 4-7 Days
It depends on the area/location and which courier services are there.

10. May I know exact delivery date?

You will know the exact delivery date when the courier starts to move the shipment. The courier will update the same. But Delivery date can be change for many reasons (like transport issues, floods, or strikes etc).

11. I want to cancel the order, How ?

We can cancel your order before it is handed over to the courier. If the courier picked up the shipment, we are unable to cancel the order.

Moreover, you can cancel this order. But you have to reject the shipment when it reaches your doorstep.
Then the shipment will return to us.
After receiving the shipment, we will refund your amount after deducting both sides’ shipping costs, which is Rs. 80 + 80 = Rs. 160.
NOTE: If you received the shipment, we are unable to return and refund.

12. Can I return or exchange products?

Due to the intimate nature of our products, we do not accept returns or exchanges for hygiene and safety reasons. However, if you receive a damaged or wrong item, please contact us within 48 hours of delivery. Definitely, we will solve your issue.

13. Do you offer free shipping?

We offer free shipping on orders that meet a certain minimum purchase amount (₹ 499 or above). You can check our website or Social Media for any ongoing free shipping offers and the associated terms and conditions.

14. Do you offer international shipping?

NO, we don’t offer international shipping at this moment. We ship within India only.

15. Do you offer Cash on Delivery (COD)?

Yes, we offer COD in selected locations. You’ll see the option at checkout if it’s available for your area. Only few items we don’t offer COD. For those items, you have to make a prepaid order.

16. How do I contact customer support?

You can reach us through our WhatsApp support 9748032854 (fast reply), Contact Us page, email . We’re happy to assist you with any questions or concerns.

17. Are your products suitable for all genders?

Yes. We offer a wide range of products suitable for men, women, and couples, catering to diverse needs and preferences.

18. Can I return a product if it’s not what I expected?

Yes, we have a return policy. 
Eligibility for Returns:
Product defective; product was damaged. Wrong item delivered ; the product was incorrect. Do not receive the product within 10 days.
You have to take a short video when opening the box. Without video proof, we are unable to do anything.

19. Can you recommend a product for couples looking to spice up their sex life?

We are not experts about those products; we are just selling. We offer a variety of products designed specifically for couples, from massage oils and sensual candles to vibrators and bondage gear. Feel free to browse our selection, and don’t hesitate to reach out if you need personalized recommendations.

20. Will you guide me about the item ?

NOOO…. Never, Before purchasing any item from our store, please consult with your local expert/doctor. Don’t use any item without expert/doctor advice. Without expert/doctor advice, using those items can be a cause of death.

21. Shipment is On way. Can I cancel my order.

We can cancel your order before it is handed over to the courier, but it has already been handed over to the courier. The shipment is on its way.
Moreover, you can cancel this order. However, you must reject the shipment when it arrives at your doorstep.
When you reject the shipment will return to us.
After receiving the shipment, we will refund your amount after deducting both sides’ shipping costs, that is Rs. 80+80= Rs. 160.

22. Shipment is not shipped yet. Can I cancel my order.

Yes, You can cancel the order before handover to the courier (Shipment handover time is 1 PM to 3 PM). We will refund the full amount to your same mode of Payment.